Case Outcomes

Click the case number for full case details.
N.B. only logged in Supervisory Committee members can see case details for Archived cases.

Case No. Company Brand Product Date Submitted Status Date Investigation Complete Date of six month review Date to be archived
VLS010150 Anonymous    Anonymous    Anonymous    04/09/2017 Under Investigation
VLS010149 Aztec Oils    Euro Plus    10w/40 heavy duty diesel engine oil    21/11/2016 Product Compliant During Investigation – Case Resolved 18/04/2017 18/10/2017
VLS010148 Silver Hook Chemicals (Ware Motorama Ltd)    Edge    5w40 Fully Synthetic Engine Oil    30/09/2016 Product Compliant During Investigation – Case Resolved 18/01/2017 18/07/2017
VLS010147 Silver Hook Chemicals (Ware Motorama Ltd)    Edge    5W-20 Fully Synthetic Engine Oil    30/09/2016 Product Compliant During Investigation – Case Resolved 18/01/2017 18/07/2017
VLS010146 Anonymous Anonymous Anonymous 01/09/2016 Archived 02/02/2017 02/02/2017
VLS010145 Anonymous Anonymous Anonymous 06/05/2016 Archived 09/09/2016 09/03/2017 10/07/2017
VLS010144 Anonymous Anonymous Anonymous 08/03/2016 Archived 10/05/2016 18/04/2017 13/08/2017
VLS010143 Anonymous Anonymous Anonymous 04/03/2016 Archived 10/05/2016 10/11/2016 05/07/2017
VLS010142 Anonymous Anonymous Anonymous 04/03/2016 Archived 10/05/2016 10/11/2016 05/07/2017
VLS010141 Anonymous Anonymous Anonymous 04/03/2016 Archived 10/05/2016 10/11/2016 05/07/2017
VLS010140 Anonymous Anonymous Anonymous 04/03/2016 Archived 10/05/2016 10/11/2016 05/07/2017
VLS010139 Silver Hook Chemicals (Ware Motorama Ltd)    Hi Spec    5w30 Fully Synthetic Engine Oil    29/02/2016 Product Compliant During Investigation – Case Resolved 26/01/2017 26/07/2017
VLS010138 Anonymous Anonymous Anonymous 26/02/2016 Archived 20/07/2016 28/01/2017 05/07/2017
VLS010137 Anonymous Anonymous Anonymous 25/02/2016 Archived 28/04/2016 28/10/2016 24/03/2017
VLS010136 Anonymous Anonymous Anonymous 12/01/2016 Archived 25/04/2016 25/10/2016 30/01/2017
VLS010135 Anonymous Anonymous Anonymous 04/01/2016 Archived 30/11/2016 11/11/2016 30/01/2017
VLS010134 Anonymous Anonymous Anonymous 30/06/2015 Archived 28/10/2015 28/04/2016 08/05/2016
VLS010133 Anonymous Anonymous Anonymous 28/05/2015 Archived 23/09/2016 09/03/2017 19/09/2017
VLS010132 Anonymous Anonymous Anonymous 27/05/2015 Archived 16/03/2016 16/03/2016
VLS010131 Anonymous Anonymous Anonymous 18/05/2015 Archived 07/09/2015 07/03/2016 06/06/2016
VLS010130 Anonymous Anonymous Anonymous 29/04/2015 Archived 16/10/2015 16/04/2016 30/08/2016
VLS010129 Anonymous Anonymous Anonymous 01/05/2015 Archived 25/06/2015 25/06/2015
VLS010128 Anonymous Anonymous Anonymous 27/03/2015 Archived 18/08/2015 18/08/2015
VLS010127 Anonymous Anonymous Anonymous 26/03/2015 Archived 23/09/2016 18/04/2017 03/07/2017
VLS010126 Anonymous Anonymous Anonymous 09/03/2015 Archived 31/03/2015 30/09/2015 12/01/2016
VLS010125 Anonymous Anonymous Anonymous 09/03/2015 Archived 15/05/2015 15/11/2015 11/04/2016
VLS010124 Anonymous Anonymous Anonymous 09/03/2015 Archived 15/05/2015 15/11/2015 11/04/2016
VLS010123 Anonymous Anonymous Anonymous 02/03/2015 Archived 16/06/2015 16/12/2015 11/04/2016
VLS010122 Anonymous Anonymous Anonymous 26/02/2015 Archived 22/07/2015 22/01/2016 16/04/2016
VLS010121 Anonymous Anonymous Anonymous 25/02/2015 Archived 22/09/2016 03/05/2017 03/07/2017
VLS010120 Anonymous Anonymous Anonymous 19/02/2015 Archived 26/05/2015 26/11/2015 03/04/2016
VLS010119 Anonymous Anonymous Anonymous 18/02/2015 Archived 18/05/2015 18/11/2015 03/04/2016
VLS010118 Anonymous Anonymous Anonymous 18/02/2015 Archived 26/03/2015 26/09/2015 01/12/2015
VLS010117 Anonymous Anonymous Anonymous 12/02/2016 Archived 26/03/2015 26/09/2015 01/12/2015
VLS010116 Anonymous Anonymous Anonymous 04/02/2015 Archived 26/03/2015 26/09/2015 01/12/2015
VLS010115 Millers Oils Limited    TRX    75W-90 Semi Synthetic Transmission Oil    02/12/2014 Product Not Compliant Following Six Month Review – Case Not Resolved 16/02/2016 16/05/2017
VLS010114 Anonymous Anonymous Anonymous 15/10/2014 Archived 12/02/2015 12/08/2015 12/10/2015
VLS010113 Anonymous Anonymous Anonymous 06/10/2014 Archived 04/09/2015 07/09/2015
VLS010112 Anonymous Anonymous Anonymous 01/04/2014 Archived 17/11/2014 23/04/2015 23/06/2015
VLS010111 Anonymous Anonymous Anonymous 18/02/2015 Archived 26/02/2015 26/08/2015 07/11/2015
VLS010110 Anonymous Anonymous Anonymous 26/06/2014 Archived 10/12/2014 10/06/2015 15/02/2016
VLS010109 Anonymous Anonymous Anonymous 23/06/2014 Archived 06/01/2015 18/08/2015 07/11/2015
VLS010108 Anonymous Anonymous Anonymous 23/06/2014 Archived 18/02/2015 04/09/2015 07/11/2015
VLS010107 Anonymous Anonymous Anonymous 19/06/2014 Archived 06/01/2015 01/08/2016 01/10/2016
VLS010106 Anonymous Anonymous Anonymous 21/04/2014 Archived 07/08/2014 07/02/2015 12/04/2015
VLS010105 Anonymous Anonymous Anonymous 28/04/2014 Archived 01/10/2014 01/04/2015 17/01/2016
VLS010104 Anonymous Anonymous Anonymous 28/04/2014 Archived 01/10/2014 01/04/2015 21/03/2016
VLS010103 Anonymous Anonymous Anonymous 28/04/2014 Archived 01/10/2014 12/01/2015 14/03/2015
VLS010102 Anonymous Anonymous Anonymous 28/04/2014 Archived 01/02/2015
VLS010101 Anonymous Anonymous Anonymous 03/03/2014 Archived 29/04/2015

 

VLS Website Case Status Key

1. Under Investigation

This status refers to a case which has been received by VLS and is currently being investigated. These cases remain anonymous until the conclusion of the investigation phase.

2. Product Compliant During Investigation – Case Resolved

This status refers to a product which has been found to be initially non-compliant and following communication, the Named Party takes swift and pro-active action to resolve the complaint prior to the completion of the investigation.

3a. Product Compliant Following Investigation - Case Resolved

This status refers to a product which is found to be initially non-compliant and following the actions and undertakings agreed with the Named Party and the VLS Supervisory Board, the product is brought into compliance following the end of the investigation.

3b. Product Not Compliant Following Investigation – Case Not Resolved

This status refers to a product which is found to be non-compliant at the end of the investigation and undertakings and/or actions have not been received from the Named Party to the satisfaction of the VLS Supervisory Board to bring the product into compliance.

In this case the product will be subject to further investigation at the six month stage and/or referral to a third party statutory authority such as Trading Standards in the case of non-cooperation by the Named Party.

4a. Product Compliant Following Six Month Review – Case Concluded

All previously investigated VLS cases are reviewed within a six month period following the end of the initial investigation.

This case status refers to a product which is found to be in continued compliance at the six month review due to the actions undertaken by the Named Party.

4b. Product Not Compliant Following Six Month Review – Case Not Resolved

This case status refers to a product which is found to be non-compliant at the six month review and further undertakings have not been received from the Named Party to the satisfaction of VLS Supervisory Board to bring the product into continued compliance.

In this instance the case details will be subject to further ongoing investigation and/or referral to a third party statutory authority such as Trading Standards in the case of continued non-cooperation by the Named Party.

5. Archived

This status refers to a previously investigated case which has been reviewed at the six month stage and the complaint concluded. These cases remain live on the website for a limited period and are then archived.

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