Case Handling Process
How to raise an issue on lubricant specification compliance:
Claim Procedure
If you believe that you have proof that a product in the market place is making inaccurate claims that could mislead the buyer and or end user and you wish to raise this issue with VLS, then:
Case Handling Process
Please click here to download the Case Handling Process diagram (PDF).
Case Handling Charges
| Associate | Affiliate | Non-member | |
|---|---|---|---|
| Case Deposit | £310 | £310 | £310 |
| Desktop Investigation | £310 | £310 | £615 |
| Product Test Investigation | £615 | £615 | £3,065 |
| Sample Acquisition | £310 | £310 | £310 |
Please click here to download a Case Registration Form
