Case Handling Process

How to raise an issue on lubricant specification compliance:

Claim Procedure

If you believe that you have proof that a product in the market place is making inaccurate claims that could mislead the buyer and or end user and you wish to raise this issue with VLS, then:

Case Handling Process

Please click here to download the Case Handling Process diagram (PDF).


Case Handling Charges

Associate Affiliate Non-member
Case Deposit £275 £275 £275
Desktop Investigation £275 £275 £545
Product Test Investigation £545 £545 £2730
Sample Acquisition £275 £275 £275


Please click here to download a Case Registration Form

VLS (UK) Ltd | UKLA House | 13 Chess Business Park | Moor Road | Chesham | Bucks HP5 1SD | UK | 01442 875922 |